ProjectONE Report to the 82nd Legislature
Appendix F: ProjectONE Governance Structure
Issue Escalation Process
ProjectONE governance is built on the premise that issues may be introduced at any level. Regardless of the source of the issue or at what level it is communicated, project management must consider the issue and route it to the appropriate team for resolution. In some cases, an issue may be assigned to an EWG. In other cases, it may be immediately elevated to the Steering Committee.
Ideally, issues are resolved at the first level of review, but this is not always possible. ProjectONE’s issue escalation process is typical of ERP projects and allows for issues to move to higher levels of expertise and authority as needed.
Project Organization and Management
The following charts depict the organizational structure for the ERP Project: